faq

Question: How do I place my order?

Answer:

1. Choose one piece item and click on the "Paypal" button.

2. Confirm your shipping address on the PayPal payment page.

3. Choose your payment method and click 'Continue'.

4. Verify information.

5. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.

Question: When will my order be processed?

Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 1-2 business days to process your order (while some items may need 3-5 business days).

Question: Can SafeToasty heated jacket be used in snowy days?

Answer: Yes, it keeps you warm even on snowy days, and it's waterproof, so you don't have to worry even if snow falls on you.

Question: How long do heated jackets last?

Answer: Our products can last longer than other heat jackets, you can find maximum heating times around 12 hours. And the service life of one piece is more than 10 years.

Question: How do I clean a heated jacket?

Answer: SafeToasty jackets are machine washable, particularly it's heating elements are carbon-fiber, so you can toss the jacket in the wash after removing the mobile power.