FAQ
Question: How do I place my order?
Answer:
1. Choose one piece item and click on the "Paypal" button.
2. Confirm your shipping address on the PayPal payment page.
3. Choose your payment method and click 'Continue'.
4. Verify information.
5. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.
Question: When will my order be processed?
Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 1-2 business days to process your order (while some items may need 3-5 business days).
Question: Can only use this heating pad in winter?
Answer: No, you can use it all year round, as long as you feel your furry babies need it.
Question: Is it a safety hazard to use for a kitten to sleep at night?
Answer: There is no safety hazard, our products have an automatic power-off function, and the temperature will stop when it's over 122°F.
Question: Does it deform when washed in the washing machine?
Answer: No deformation, crystal velvet fabric has excellent shaping ability.
Question: Do my doggies have to wear something on top when using it?
Answer: Its fabric is very skin-friendly, you can adjust it to a nice temperature to fit your dog, very safe and comfortable.