FAQs

Question: How do I place my order?

Answer:

1. Choose one piece item and click on the "Paypal" button.

2. Confirm your shipping address on the PayPal payment page.

3. Choose your payment method and click 'Continue'.

4. Verify information.

5. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.

Question: When will my order be processed?

Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 1-2 business days to process your order (while some items may need 3-5 business days).

Question: Can only use this heating pad in winter?

Answer: No, you can use it all year round, as long as you feel your body's in pain.

Question: Is it a safety hazard to use along with sleep at night?

Answer: There is no safety hazard, our products have automatic power-off function, the temperature will stop when it reaches the temperature you set.

Question: Does it deform when washed in the washing machine?

Answer: No deformation, crystal velvet fabric has excellent shaping ability.

Question: Do I have to wear clothes to use it?

Answer: It's fabric is very skin-friendly, you can adjust to a lower temperature and then fit your skin, very safe and comfortable.

INFORMATION

PAYMENT METHODS

GUARANTEE